Cancellation & refunds
What to do when a payment goes wrong or you need help with a purchase.
What this policy covers
This policy covers digital access purchased directly through the TMKA web checkout using Razorpay. Access is purchased with a one-time payment, rather than an automatically renewing subscription. A purchase made through another payment channel is subject to that channel’s applicable refund process.
Before a payment is complete
You can leave the checkout before completing payment. Closing a payment window does not necessarily cancel a transaction already being processed. Check the final payment status before starting another attempt.
If money has been debited but the transaction is pending, retain the payment reference. A pending debit is not by itself confirmation of either a completed purchase or an issued refund.
Issues to raise with support
We review refund requests individually, taking into account the payment record, whether access was delivered, the issue reported and applicable consumer rights. Contact us as soon as you notice a problem. Other requests, including a change of mind after access has been activated or used, are assessed on their circumstances. Sending a request does not itself approve or issue a refund.
- You were charged more than once for the same intended purchase.
- Your payment was confirmed but the purchased access was not delivered.
- The amount charged does not match the purchase you authorised.
- You believe a transaction was unauthorised or otherwise incorrect.
- You are requesting a remedy available under applicable consumer law.
Requesting a refund
Email admin@instinctive.studio and provide the account email, order or payment ID, payment date, amount and a short description of the issue. We may need to verify ownership of the account and the payment before taking action. We will respond by email with the outcome or any additional information needed to assess your request.
Do not send passwords, OTPs, full payment-card numbers, CVV codes or UPI PINs.
Approved refunds and timing
An approved Razorpay refund is returned through the original payment method. We will confirm when a refund has been initiated and provide the available refund reference. Initiation and the date the funds appear in your account are different events.
After initiation, normal Razorpay refunds can take 7–10 working days to appear, depending on the payment method and your bank. Bank or payment-provider delays can affect this estimate. If your refund has not arrived after that period, email admin@instinctive.studio with your payment and refund references.
When a purchase is refunded, the access associated with that refunded purchase may be withdrawn. We will explain any effect on access when resolving your request. Statutory rights and remedies remain applicable.
Contact us about a refund
Opens your email app with a prefilled message. Add your purchase details and send the email to make your request.
Operator & contact details
- App
- This Machine Kills Apathy
- Legal operator
- Instinct Solutions Global Private Limited
- Business address
- WeWork Manyata Redwood, 9th Floor, Block D-3, 302, Venkateshapura, Bangalore North, Bangalore - 560045, Karnataka, India
- Support email
- admin@instinctive.studio
- Privacy contact
- admin@instinctive.studio
